Shipping

Processing & Handling

Remember, Many Mumbling Mice is a one-woman show! Orders are currently handled and processed within 3-7 business days. Pre-order items will be shipped on dates announced within product description. All Orders over $25 get shipping insurance, and all orders receive tracking once shipped via email.

I am not responsible for incorrect shipping addresses! Please ensure your shipping address is correct. If for any reason your order’s address is incorrect, please reach out to support@manymumblingmice.com with your Order Number to correct the issue. Once an order has been sent to the Post Office, the address can no longer be updated and will be sent to the old address. Incorrect address orders do not qualify for refunds. Orders that are returned back to me will be emailed and receive the choice of paying an additional shipping fee to the correct address, or refunding the order.

Shipping

All orders (excluding solely sticker orders) will come with a tracking number from USPS, sent to your email. Many Mumbling Mice is not responsible for:

❤ Shipping delays due to COVID-19
❤ Shipping company delays
❤ Holiday Delays
❤ Incorrect addresses

For expedited or delayed shipping, please contact me. Additional costs may vary, and does not guarantee exact shipping date as this is controlled by postal services.

Return Policies

30 Days to Return or exchange

I get it, candles are hard to smell through the screen and sometimes handmade doesn’t always look like the picture. If you’d like to request a refund or exchange, you’d need to reach out within 30 days of your purchase date to support@manymumblingmice.com

Exchanges

Exchanges for products can be done via store credit or by returning product in exchange for another available online for equal or lesser value. To receive an exchange or store credit, item must be:

❤ Unused
❤ Undamaged
❤ A regular priced item (Must not be an as-is or sale/clearance item)

Store credit or exchanges can not be used for custom orders or for upcoming launch items. Custom order exchanges will be defined when agreeing to purchase a custom item.

Returns

Returns on items will be of equal value. All returns must be postmarked within thirty (30) days of the purchase date.

Incorrect address orders do not qualify for refunds. Custom order refunds will be defined when agreeing to purchase a custom item.